Privacy Policy

1 Who We Are

FreeConverto ("we", "us", or "our") operates the website located at freeconverto.com (the "Service"). We provide free online image, PDF and document conversion tools, along with free utility calculators.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

Contact: [email protected]

2 What Information We Collect

Information You Provide Directly

• Contact form submissions: When you use our contact form we collect your name, email address and the content of your message. This information is used solely to respond to your inquiry.
• Email address: If you email us directly at [email protected] we retain that correspondence to respond to you.

Information Collected Automatically

• Log data: Like most websites, our hosting provider (Hostinger) automatically records standard log data including your IP address, browser type, browser version, pages visited, time and date of your visit, and time spent on pages.
• Cookies: We use essential cookies required for WordPress to function. See Section 4 for details.
• Usage data: We may collect anonymized data about how visitors interact with our tools to improve functionality.

Information We Do NOT Collect

3 How We Process Your Files

FreeConverto offers tools across images, PDFs and documents. The way your file is handled depends on which tool you use. We are direct about this distinction because it matters for your privacy.

Browser-Based Tools (Most of the Site)

The large majority of tools on FreeConverto — including the Image Converter, Compressor, Resizer, Cropper, Rotate & Flip, Filters, Color Picker, Metadata Viewer, Add Watermark, Meme Generator, PNG to ICO, Image to Base64, Image to PDF, and the PDF tools Merge, Split, Rotate, Compress, Protect, Unlock, Watermark and PDF to JPG — operate entirely within your web browser using JavaScript and libraries such as the HTML5 Canvas API and pdf-lib. When you use these tools:

• Your file is processed locally on your own device
• Your file is never uploaded to our servers
• Your file is never transmitted over the internet
• No file data ever leaves your device
• We have no technical ability to access, view or store files processed by these tools

Server-Processed Tools (Word to PDF, PDF to Word, HEIC Conversion)

Three conversions currently require processing power that isn't available inside a web browser, so they run on our own server instead:

Each of these three tool pages tells you this before you upload anything. When you use one of them:

• Your file is uploaded over an encrypted HTTPS connection to our conversion server
• It is used solely to generate your converted output — for nothing else
• It is automatically and permanently deleted from our server as soon as your download is ready, typically within minutes
• No one on our team manually views, reviews or accesses your file
• Your file is never used to train any AI model, never backed up, and never shared with any third party

4 Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies

• WordPress session cookies: Required for the website to function correctly. These do not collect personal information and are deleted when you close your browser.
• WordPress comment cookies: If you post a comment, WordPress may store your name and email in a cookie for convenience.

Analytics Cookies (if enabled)

We may use Google Analytics to collect anonymized information about how visitors use our website. Google Analytics uses cookies but does not identify you personally. You can opt out via the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may affect website functionality. For more information visit aboutcookies.org.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. We honor DNT signals where technically feasible. We do not track users across third-party websites.

5 Third-Party Services

We use a limited number of trusted third-party services to operate our website:

• Hostinger: Our web hosting provider, including the server that powers our three server-processed tools (Word to PDF, PDF to Word, HEIC conversion). Privacy policy at hostinger.com/privacy-policy.
• Cloudflare: We use Cloudflare as our CDN and DNS provider. Cloudflare may log standard request data. Privacy policy at cloudflare.com/privacypolicy.
• Google Analytics (if active): Used for anonymized website usage statistics. Privacy policy at policies.google.com/privacy.
• WPForms: Used to power our contact form. Form submissions are stored temporarily in WordPress and sent to our email. No data is shared with third parties.
• Google Fonts: We load the Inter font from Google Fonts. Google may log standard CDN request data. Privacy policy at policies.google.com/privacy.

We process Word to PDF, PDF to Word and HEIC conversions on infrastructure we control directly — we do not route these files through a separate third-party conversion API. We do not sell, trade or rent your personal information to any third party. We do not use your data for advertising purposes.

6 Data Retention

• File data (browser-based tools): Never retained. All processing happens in your browser and no file data is ever transmitted to or stored on our servers.
• File data (server-processed tools): Files uploaded to Word to PDF, PDF to Word, or HEIC conversion exist on our server only for the duration of the conversion. They are automatically and permanently deleted as soon as your download is ready — typically within minutes, and never retained beyond 24 hours under any circumstance.
• Contact form data: Retained for up to 12 months to allow us to respond to follow-up inquiries, then permanently deleted.
• Server log data: Standard server logs retained by Hostinger for up to 30 days for security and diagnostic purposes.
• Analytics data: If Google Analytics is active, anonymized usage data is retained per Google's standard retention policies (up to 26 months).

7 Your Rights

Regardless of your location you have the following rights with respect to any personal data we hold about you:

• Right to access: You may request a copy of any personal data we hold about you.
• Right to rectification: You may request correction of inaccurate personal data.
• Right to erasure: You may request deletion of your personal data ("right to be forgotten").
• Right to restriction: You may request that we restrict processing of your personal data.
• Right to portability: You may request your personal data in a structured, machine-readable format.
• Right to object: You may object to our processing of your personal data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights please contact us at [email protected]. We will respond within 30 days.

8 GDPR — European Users

If you are located in the European Economic Area (EEA), United Kingdom or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

• Legitimate interests: We process server log data to maintain website security and performance.
• Contract performance / consent: When you choose to use a server-processed tool (Word to PDF, PDF to Word, HEIC conversion), we process the uploaded file solely to deliver the conversion you requested. Uploading the file is treated as your instruction to perform that specific, one-time processing task.
• Consent: We process analytics data only with your consent where a cookie consent mechanism is in place.
• Contract performance: We process contact form data to respond to your inquiries.

Data Transfers

If data is transferred outside the EEA, such transfers are conducted under appropriate safeguards including Standard Contractual Clauses (SCCs) as required by GDPR Article 46.

Data Protection Authority

You have the right to lodge a complaint with your local supervisory authority. A list of EU supervisory authorities is available at edpb.europa.eu.

9 CCPA — California Users

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information.

Your California Rights

• Right to know: You have the right to know what personal information we collect, use, disclose and sell.
• Right to delete: You have the right to request deletion of personal information we have collected from you.
• Right to opt-out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information Collected

In the past 12 months we have collected: identifiers (IP addresses via server logs) and internet or network activity (pages visited, browser type). Files uploaded to our server-processed tools (Section 3) are not retained and are not treated as stored personal information. We have not sold any personal information.

To submit a CCPA request contact us at [email protected] with the subject line "CCPA Request".

10 Children's Privacy

FreeConverto does not knowingly collect personal information from children under the age of 13 (or under 16 for users in the EEA). Our Service is not directed to children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete such information.

11 Security

We implement appropriate technical and organizational security measures to protect your information. These include:

• SSL/TLS encryption: All data transmitted between your browser and our website — including uploads to our server-processed tools — is encrypted using HTTPS.
• Browser-only processing wherever possible: The large majority of tools process files locally in your browser — no file data is ever transmitted to our servers for those tools, making interception technically impossible.
• Minimal server-side footprint: For the three tools that do require server processing (Word to PDF, PDF to Word, HEIC conversion), files are held only in temporary processing storage and are automatically deleted immediately after your download is ready.
• No persistent file storage: We have architected our systems so that long-term file retention is not part of our process, whether a tool is browser-based or server-processed.
• Hosting security: Our infrastructure is hosted on Hostinger which maintains SOC-compliant data centers with physical and network security controls.

However no method of transmission over the internet is 100% secure. While we strive to protect your information we cannot guarantee absolute security.

12 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of FreeConverto after any changes constitutes your acceptance of the updated terms.

For significant changes affecting how we use your personal data — such as adding a new server-processed tool — we will make reasonable efforts to notify users via a notice on our website.